Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Returns

To return an item, please email customer service at support@shoplyycc.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA, place the item securely in its original packaging and include your proof of purchase and follow the instructions on the RMA to make the return.

Refunds

You must pay for shipment and any related costs in returning the item(s) in order to make the return. After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least sixty (60) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your card statement, depending on your card company. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned:

• Perishable products such as food, drinks, plants, perfumes and toiletries.
• Personal products sold with a hygiene seal where that seal has been broken eg. earrings, underwear and swimwear.
• Personalized products and products made to order.
• Any product that has been used, returned without original packaging or tags or is returned in an unsaleable condition.
• COVID-related items such as masks to boutiques as this poses a public health risk.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Questions

If you have any questions regarding our returns policy, please contact us at:

support@shoplyycc.com